Returns & Refunds
Kay and Co Clothing
Clear, fair returns for Kay and Co Clothing.
Return unworn items to our base within 7 days.
In-store purchases are final sale.
RETURNS & REFUNDS POLICY
Our quick returns rules
Online orders can be returned to our base within 7 days of delivery under our own returns policy.
Items must be unworn, unwashed and undamaged.
All original labels must still be attached.
Returns must be sent back at the customer’s own cost.
We do not offer refunds or exchanges in store, because you can try items on before buying.
Faulty items are handled differently and your legal rights still apply.
No refunds
in store
We do not offer refunds, exchanges or credit notes for items bought in our store.
This is because you have the chance to see, feel and try on the product before you pay.
You can check the fit, colour, style and quality in person before making your decision.
Once you have bought an item in store, the sale is final unless the item is faulty. If you believe there is a fault, please bring the item and your receipt back to us as soon as possible so we can look into it.
Returning online orders
If you order from www.kayandcoclothing.co.uk, you may return an item under our 7-day returns process if it meets the conditions below.
Please send the item back to our base within 7 days of delivery. We recommend posting it as soon as possible, as delays in the postal system are outside our control.
To be accepted, your return must be:
- Unworn
- Unwashed
- Undamaged
- Free from perfume, make-up, fake tan, deodorant marks or pet hair
- Returned with all labels still attached
- Returned in its original packaging where possible
- Please do not remove security tags or labels until you are sure you are keeping the item.
Items we cannot accept
We cannot accept a return if the item:
- Has been worn outside of trying it on
- Has been washed
- Has labels removed
- Has been damaged by the customer
- Smells of perfume, smoke or other strong scents
- Has make-up, fake tan, deodorant or other marks on it
- Is returned after our 7-day returns window
- Was bought in store
If a returned item does not meet these rules, we will not be able to issue a refund.
We may send the item back to you, and return postage may be charged.
How to start a return
Please contact us before posting anything back. This helps us process your return quickly and makes sure it reaches the right place.
When you contact us, please include:
- Your order number
- The item or items you wish to return
- The reason for the return
- A photograph if the item is faulty or damaged
Once we confirm your return, please package the item safely.
Use a tracked delivery service if you can, as you are responsible for the item until it reaches us.
Return postage costs
Customers pay for return postage.
- We do not provide free returns labels unless we have told you otherwise in writing. Please keep your proof of postage until your refund has been received.
- If an item is faulty, incorrect or not as described, please contact us first. We will advise you on the next steps and may cover reasonable return costs where appropriate.
Refunds for online returns
Once your return arrives at our base, we will check that it meets the conditions in this policy.
If it does, we will process your refund using the original payment method. Please allow time for your bank or card provider to show the money in your account.
Please note that original delivery charges are non-refundable under our policy because shipping is charged according to the shipping firm used and varies by service, weight and destination.
However, where UK law gives you a right to cancel an online order, we will follow the legal position on refunds, including any refund due for standard delivery costs. Upgraded, express or premium delivery charges are not refunded.
Your UK consumer rights
For most items bought online, by phone or by mail order, UK law gives customers a 14-day cancellation period from the day after delivery. This is sometimes called a “cooling-off period”. You do not need to give a reason to cancel.
After telling us you wish to cancel, you then have a further 14 days to return the goods. We may wait until the goods are returned, or until you provide proof of return, before issuing a refund.
This policy does not remove your legal rights. If an item is faulty, not as described, or not fit for purpose, you may have further rights under UK consumer law.
Faulty or incorrect items
We check every item before it is sent, but mistakes can happen. If you receive a faulty, damaged or incorrect item, please contact us within a reasonable time after delivery.
Please send:
- Your order number
- Photos of the fault or incorrect item
- A short description of the problem
We will review the issue and arrange a suitable solution. This may be a replacement, repair or refund, depending on the situation.
Exchanges
We do not offer automatic exchanges.
If you would like a different size, colour or style, please return the original item under this policy and place a new order.
This is the fastest way to make sure the item you want is still available.
In-store sale purchases are final sale and cannot be refunded or exchanged.
Fair use of our policy
Our returns policy is here to be fair to both customers and our small business.
Please treat items with care while deciding whether to keep them.
Trying an item on at home is fine. Wearing it out, removing tags, washing it or damaging it means we cannot resell it, so we cannot accept it back.
Fair use of our policy
Our returns policy is here to be fair to both customers and our small business.
Please treat items with care while deciding whether to keep them.
Trying an item on at home is fine. Wearing it out, removing tags, washing it or damaging it means we cannot resell it, so we cannot accept it back.
Contact Kay and Co Clothing
If you have a question about a return, refund or faulty item, please contact us through www.kayandcoclothing.co.uk.
Please include your order number and as much detail as possible. We will respond as quickly as we can during business hours.
Thank you for shopping with Kay and Co Clothing. We appreciate your support and want every order to be handled clearly and fairly.
Items we cannot accept
We cannot accept a return if the item:
- Has been worn outside of trying it on
- Has been washed
- Has labels removed
- Has been damaged by the customer
- Smells of perfume, smoke or other strong scents
- Has make-up, fake tan, deodorant or other marks on it
- Is returned after our 7-day returns window
- Was bought in store
If a returned item does not meet these rules, we will not be able to issue a refund.
We may send the item back to you, and return postage may be charged.
Kay & Co Clothing | 1 North Street, Ground Floor, Daventry, NN11 4GJ
Website: www.kayandcoclothing.co.uk
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